Cashlance Support

Cashlance is a money manager for iPhone that handles accounts in many currencies. If something is not working or you have a question, we are happy to help.

Contact

Email: emir.hidicc@gmail.com

We usually reply within two working days. Please mention your iPhone model, iOS version and what you were doing when the problem happened.

Frequently asked questions

Where is my data stored?

Only on your iPhone. Cashlance has no account and no server, so we cannot see your accounts or transactions. Deleting the app removes its data. See the Privacy Policy.

How do I add a currency?

Open Settings, then Other Currencies, then Add Currency. Added currencies appear as quick buttons on the amount keypad when you log a transaction. Your default currency is also set in Settings.

The exchange rates look out of date.

Rates refresh every time you open the app and need an internet connection. Open Settings and tap Refresh Now to update them. Past transactions keep the value they had on the day you logged them, so those figures do not change when rates move.

How do I hide an account from the transaction screen?

Open the account, tap edit, and turn off Show When Logging. The account still counts in your totals and can still receive transfers.

How do I add a fee to a transfer?

On a transfer, tap Add fee under the amount, then enter a fixed amount or a percentage. The fee is saved as a separate expense on the account the money leaves.

How does receipt scanning work?

Tap the camera button above the plus button and take a photo of a receipt. The text is read on your phone and the photo is not saved or sent anywhere. Check the filled-in details before saving. Scanning works best with a flat, well-lit receipt.

How do I turn the daily reminder on or off?

Open Settings and use the Remind me daily switch. You can also choose the time. If you do not receive reminders, check that notifications are allowed for Cashlance in the iPhone Settings app.

How do I change or remove my monthly budget?

Tap the plus on the Recent card, or open Settings and choose Budget. You can change the amount or remove the budget there.

Can I move my data to a new iPhone?

Cashlance data is part of your iPhone backup. Restoring a backup to a new phone brings it back. There is no separate sync service.

How do I delete all my data?

Delete the app from your iPhone. You can also delete accounts and transactions one by one inside the app.

Privacy Policy · Copyright